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Browser

The Service Planner is designed to provide you with a view of all engineers and their current scheduled calls. The scheduler provides a list of un-scheduled calls and users can drag and drop them against a particular technician on a given day and time. Once scheduled the calls appear in the Service App and the technician gets an alert.

Calls can also be scheduled through the service call app and through the service call entry screen by ticking the scheduled box. The call will be scheduled for the time entered in the call

Key Features

Select technicians for planning (grouped by department)

Multiple calendar views

Schedule service calls and activities

Multiple Filters and search of unplanned calls

Drag and drop planned calls

Extend or shorten planned time

Uses for Service Planner

Visibility of engineers planned calls

Quick assignment of calls to the field

View open and closed calls

Mobile App

Enterpryze Service allows users to access service calls and activities from the field. The app also links with the Sell and Van Sell apps to enable the user to deliver or order spare parts to a customer.

Key Features

  • View scheduled service calls in chronological order
  • Create new service calls
  • See attached Customer equipment card and check stock status of the item in all warehouses
  • Check route based on order of calls and re-plan
  • Track actual start and finish time
  • Manage sub activities
  • Update user defined fields
  • Automatically send email confirmation
  • Capture photos, signatures and customer name

Key Feature

  • Capture service level rating
  • Deliver spare parts with integration to Van Sell App
  • Order spare parts from any warehouse with Sell App
  • View Route on Enterpryze Mobilyze Map
  • Works offline.
  • Select calls from the unassigned queue
  • Analyze Dashboards
  • Multi company– see service calls from multiple SAP Business One databases in one view